Effective Date: March 3, 2026
Besantoro.com is operated by SANTORO, LLC.
We want you to be satisfied with your purchase. If you are not fully satisfied, you may request a return under the conditions below.
1. Return Window
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused.
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The item must be in its original condition.
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The item must be in its original packaging.
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Proof of purchase is required.
Returns requested after 14 days of delivery will not be accepted.
2. How to Request a Return
To initiate a return, please contact:
Email: info@besantoro.com
Phone: +1 307-396-4261
Include:
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Your order number
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Reason for return
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Photos if applicable
We will provide return instructions after reviewing your request.
Do not send items back without contacting us first.
3. Return Shipping Costs
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
4. Non-Returnable Items
The following items are not eligible for return:
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Items that have been worn or used
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Items damaged after delivery
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Final sale items (if marked clearly at purchase)
5. Refunds
Once we receive and inspect your returned item:
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We will notify you of approval or rejection.
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If approved, refunds are issued to your original payment method.
Refund processing time:
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5–10 business days depending on your bank or payment provider.
6. Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 48 hours of delivery.
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Provide clear photos of the issue.
We will review and offer a replacement or refund if applicable.
7. Order Refusals & Unclaimed Packages
If a package is refused or unclaimed and returned to us:
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Shipping fees are non-refundable.
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Return shipping fees may be deducted from the refund.
8. Chargebacks
We encourage customers to contact us before initiating a chargeback.
We are committed to resolving issues fairly and promptly.
Unauthorized chargebacks may be disputed with evidence of delivery and communication records.
9. Contact Information
SANTORO, LLC
63 N Burritt Ave Room 100 East
Buffalo, WY 82834
United States
Return Address, Geneva, IL 60134. 774 Fox Run Drive.
Email: info@besantoro.com
Phone: +1 307-396-4261