Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship within the United States only.
2. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days after shipment.
You will receive tracking information once your order ships.
3. How can I track my order?
Once your order ships, you will receive an email with tracking details.
If you have not received tracking within 3 business days, please contact us at info@besantoro.com.
Track Your Order: Track Order
4. What is your return policy?
We accept returns within 14 days of delivery.
Items must be unused and in original condition.
Customers are responsible for return shipping costs.
Please review our Refund & Return Policy for full details.
5. Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After processing begins, orders cannot be canceled.
See our Cancellation Policy for more information.
6. What if my item arrives damaged?
Please contact us within 48 hours of delivery and include clear photos of the issue.
We will review and provide a resolution.
7. What payment methods do you accept?
We accept secure payments through trusted payment providers.
Your payment information is processed securely and is not stored on our servers.
8. Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you need a different size, please return the original item and place a new order.
9. How do I contact customer support?
Email: info@besantoro.com
Phone: +1 307-396-4261
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time)